bad service

I have been trying to allocate a payment since last month and it still has not been done, spoke to numerous consultants who keeps advising me that the matter will be resolved within 48hours its been 1048hour and the matter still has not been resolved, I received a invoice that indicates that I need to pay service and reconnection fee's for services that I have not been receiving, I must say the service received by each and every consultant which I will mention was very poor as non of them went the extra mile to assist me in this regard, I sent managers numerous emails with no response.

Manager : Menzi Magubane (MM) <***> for a manager your service is poor I must say

Tamara Nyoni (T) <***> ***; ***

All gave me poor service