Bad ser

This complaint is due to *********** telkom installers. As a result i have had no access to internet. Please see Telkom case number 187BTK180216. I have been forced to use other service providers due to telkoms lack of expediancy. However they install the infrastructure and connectiom 2 the network and as of now i have had 2 technicians out and in both cases neither could install my line correctly. The report from my internet service provider says that the synchronisation between my box and the exhanger is problematic. And in both instances telkom has failed to install or correct my connection. I am now told i have to wait up to two weeks before apnew technician can be sent. All the while im the paying customer. Please can we arrange a senior technician who can resolve my problem A.S.A.P.....I am extremely disappointed in Telkom!