Bad Sales Service

Telkom's offer on the wed goes like this "Order Fibre Online and get a free Range Extender to the value of R499. Now with an Android TV Media Box". So I submitted an application online on the 5 Feb 2018 and 20min there after at 13h46 received a call from a lady hoes name I cannot remember. When I asked her about the Android TV Media Box she knows nothing of the Telkom offer. She had to end the call to confirm the offer and call me back. Still waiting for her call. I phone the sales call centre on 6 Feb 2018 12h31 and I think I spoke to a Mozie, not sure. This sales person also did not know of the special and I had to redirect him to the site where it is. My call with this sales person made me feel I was in the wrong of calling back to find out what is going on, but I kept cool and tried to see if I could get the service I need out of him. We completed the application with him and I was told that I will receive an SMS with the order number. Still waiting for the SMS. I am still not sure if my application gone through or not and I just want to upgrade to Fiber. Can some one please assist.