Bad Sale Service

Its very disappointing when good deal is being advertised to customer however good service does not come out from a supplier. I recently app**** for a Samsung Note4 with Telkom Mobile (Which mind you I have been doing since early January) however was unable to be assisted as the mobile was out of stock, totally understand. Anyway I was promised to be called back once stock had been received and this was done recently however the lady I had spoken to (Charity) promised to return my call which she never did. Again I went and app**** for the same phone online about two weeks ago and was called back by surprisingly the same person who had never returned back to me from my previous application,the lady was quite impatient and a bit rude which I mentioned to her and got over it, we went through the whole application process and once it was done she advised that she will call me back after 15 minutes but just like the previous time she never did. I am having trouble to understand certain things because I received an sms to confirm that my application was approved, money was taken from my account and to this day nobody has been in contact with me and its frustrating for almost 7 days now.