BAD S.E.R.V.I.C.E , UNAUTHORISED DEBIT

<p>I am appalled by the service I have received from Telkom. At the end of October I went to Telkom at Mall of Africa to change my banking details from Standard bank to FNB. I was assisted by a female representative at the store who so called assisted in “changing” my details. I was horror-struck when I received an sms advising that I had not paid my account and I am in arrears in the amount of R1300.00!! I then called Telkom customer service to find out where in the world they got that amount from AFTER HOLDING ON FOREVER, I was told that it was my instalment for the month of November and December COMBINED!!!! I was further advised that the representative that “assisted” me at Telkom store didn’t save my details after advising me that it was changed. The manager by the name of Kamo advised that two of my sims will be blocked due to non-payment and will only be active in 14days time and I should go to the Telkom store at Mall of Africa and speak to the branch Manager to complain about the female rep that assisted me. It is unacceptable that customer service couldn’t even help me regarding the query. Why do they call themselves customer service when they offer NO SERVICE!!?</p> <p>Due to the inconvenience caused by Telkom Mall of Africa, I am now sitting with TWO SIM CARDS THAT ARE NOT WORKING, DOUBLE DEBITS, NO ACCESS WHATSOVER TO MY PHONE!! And to date, I have not received answers to my queries! This entire issue has honestly been disillusioned and without a doubt, I will be advising everyone from my social network how pathetic Telkom is with their service. Hopefully I can get a response to this complaint / query. </p>