Bad rude service

Are your values important, cause i did not feel important when i called your call centre. 17 July 2019 at 06:00 i called your customer service, and spoke to Neo calling from this number ***. I wanted to know why my billing is high Neo advised me that my it is incorrect i will be debited R502 31 July 2019. On 01 August 2019 i called and spoke to awful Nothando Sokhulu time 18:50 reference ***. She was unbelievable rude , she did not take ownership, she advised me that Neo is from Joburg she is in KZN,she was refusing to escalate my matter to management, i failed to understand if i was a Telkom customer or a region customer. Please listen to those called and refund my R300 that was charge extra in July 2019.