Bad response to do repair services

I reported a faulty Telkom line on 26 October 2016 (958CTK260917). After no response, i followed up with the call center for more than 20 times through my cell pone. Every time you call, the call center sidesteps you by telling you a new story. I then send and e-mail to Telkom SA, receiving a message back that their inbox is full. I am dependent on my ADSL line do business, but due to poor service from Telkom, it came to an halt. I even drove off to an Telkom technician who was just sitting in his vehicle doing nothing and request help, he just showed no interest in my problem. I can just advice potential users not to consider Telkom as a services provider for any thing.