bad response no feedback and no service

My telephone services is been down since 4 January 2016. After verious attempts to report the fault there was absolutely no response or answer at the dedicated line for fault reporting. Once I hold on for about an hour with no response. The second attempt was 45 minutes. On Wednesday the 13 January 2016 out of desperation I reported the faulty lines via online. I received an e-mail back with the reference nr. as well as the assurance that the problem will be rectified. When I checked online today with the reference nr. the response is (Progress open) in other words no progress. I use these telephone lines for my business. So for the month of January I was not able to communicate with any client via my landline. Ref.nr. 133CVZ130166 for tel. nr. ***<br> Ref. nr. 131CVZ130116 for tel. nr. ***. Ref. nr. 99CVZ140116 for tel. nr. ***.<br> <br> Thanking you<br> Mr. J.F. Wessels