Bad respond from Telekom

Someone opened an account at telkom so I did visit store to complain about it and they advised me to open case because it is *****.

I did open a case which is ***6 And submitted all supporting documents they required from me.

Telekom is doing double debt order on my account on something that I don't have or know about

I called telkom several time but they failing to respond to because I was informed I will get from them so ever since I reported this to them they never called or communicate with me

So I called and asked to speak to their Manager or ***** department which they refused to transfer me to them

Am angry now because this they don't want help to solve this problem

Can you please help to get this guys to their senses to stop debating from my because I don't have any contracts with they are running my name