Bad resolution of Sim Card issue

<p>Hi my contract number ********** **6 has not been working for a week now. Even after two sim swops the only explanation I have been given was that this is probably because I ported from another service provider. Besides the inconvenience of not being able to communicate and receive calls/smses my number was working well with Telkom for over a year. Can this please be resolved asap, you can contact me on my email address ********** and i will share my landline with you. The latest reference number I have received for this request is Case Number ********** 69.</p>