NS
Nicolene S
1 reviews | Active since Jul 2013
03 Mar 2016, 08:48
BAD repair service
My ADSL line is out of order now for almost 3 weeks now. I reported it on the 16th of February 2016 already and phoned 5 times to get feedback on it and I went to the Telkom store in Woodlands to get feedback. An technician was assigned to it firstly, he phoned me but never pitched. When I phoned Telkom they said a new technician was assigned and he will phone me, I never heard of him. They escalated it to a supervisor as well but still no service. I am running my business from home and now I am loosing business because of this!!! This is really bad service and unacceptable because what do I pay for??
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Telkom's replyOfficial
03 Mar 2016, 08:57Hello NicoleneScholtz,
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Telkom's reply03 Mar 2016, 08:57
Official
Hello NicoleneScholtz,
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.
***
Regards
Keagan
Telkom Social Media Team