Bad Repair Service

1. We have been experiencing problems with our telephone lines and ADSL line since December 2018, at least 1 week every month we can't phone out or receive calls at the office or use the internet.

2. We are today, 3 April 2018, on our second week with the same problem as mentioned above and have been phoning Telkom everyday since Monday, 26 March 2018, sometimes twice a day. Every time we call we are told that we will be marked as high priority but no one from the call center has called us back as promised and no technician has come through to fix the problem.

3. We have explained to them several times that their wiring is messed up and the one Technician, Cheslyn, who has been to our offices to fix this problem previously has promised to come back and sort it out permanently but never pitches until we call the call center again with the same problem.

4. We are very frustrated with the lack of service we receive from Telkom as we are trying to run a business. They are treating us like we are non paying customers. We spend a lot of time that we could be using productively phoning Telkom and even then we never get any results.