Bad repair service

I have complained and logged a complaint with Telkom for my home landline, as it was dead since the storms that happened on the 10 of September, on the 27th of September. I kept recieving sms's stating that the matter is being handled, yet nothing has really happened. I once again called in and logged a complaint yesterday, and was told I would get assistance...yet once again no one has been sent out. I require my landline to be sorted out as soon as possible, I will still have to pay rental for the line despite the line being unoperational. If my landline has been out of service for the entire month of September, im still liable, yet telkom is unable to assist me to sort out the line, yet they have still sent me a bill which needs to be paid. I would really appreciate it if you could assist me with this.