Bad record keeping and bad overall service

Was part of the pilot 1 year ago with telkom to test Fiber lines (one would think that they keep this on record)<br> <br> Then all of a sudden my neighbor's line got disconnected (he sat without a line for 3 weeks or more) he was also part of the pilot. So again one would think that after all of this they WILL HAVE A RECORD OF FIBER CUSTOMERS.<br> <br> 2 weeks ago I saw a Telkom vehicle at my filling station across my estate (guess what.... when I arrived home my phone and internet line was disconnected (I pay more than what I should each month)<br> <br> Opened a service call 15CTK210915 - One technician pitch up to discover IT IS A FIBER LINE and he can not fix it!!!!! He told me he will report it as he is not capable (understood)<br> <br> Next day a technician pitch up to DISCOVER IT IS A FIVER LINE and he can not fix it!!!<br> <br> Waited the Monday NOTHING HAPPENS<br> <br> Phone in on the next day to speak to the call center and the MANAGER and I am put on hold AND ARE STILL HOLDING!!! THIS IS 15 MINUTES LATER.<br> <br> DOES TELKOM KNOWS WHAT SERVICE IS WHERE and WHEN AND HOW CAN THEY HANDLE CALLS.!!!<br> <br>