Bad Reception, Slow Service, Bad Management

Reference Number: ***4 (Telkom Mobile)<br> <br> A cancellation request with the required documentation was sent on 30 November 2015.<br> A visit was made to one of the local branches to determine the status of the cancellation on the 6th of January. The kind employees there could see that the request had been received, but that the cancellation had not been executed. They also made known that all cancellation requests have to be processed by head office. A report was then sent from that branch to head office.<br> <br> On the 9th of January, An attempt was made to port numbers from the 'cancelled' contracts to another service provider. This failed, and so another visit was made to a different local branch on the 10th of January (today). The employees there have also promised to send a report of the request to head office.<br> <br> This problem is not a new one, as the local offices are tired of receiving a bad rap for the shortcomings of the head office and many customers have been complaining for similar reasons.<br> Please resolve this issue as soon as possible. I'm trying to take advantage of a limited offer, but am being held back unfairly by poor management and an inefficient customer service system.