BAD READING AND UNDERSTANDING

BOUGHT 2GB DATA AND IN 10MINS MISSING. PHONE TELKOM CUSTOMER SERVICE AND EXPLAIN MY STORY. HER RESPONSE WAS THAT ON MY CONTRACT I CANT BUY ANY DATA. TOLD HER THAT IM DOING THIS FOR OVER A YEAR ALREADY. THEN I ASK HER HOW DID I GET 2GB NIGHT DATA, SHE TOLD ME THAT WAS A BONUS. REQUESTED TO SPEAK WITH A MANAGER BUT HE/SHE ON LUNCH. PHONE 6;30PM AND THEN 8;00PM. ITS 9;45PM NO MANAGER AVAILABLE AND NO CALL BACK. 8 FEBRUARY 2019