PB
P B

1 reviews | Active since May 2011

27 Nov 2015, 19:39

Bad Quality of Service

Hello,<br> <br> I have a Home Office LTE 20Gig deal with TM. before signing up, the Sales lady came in and did a demo. They said they were happy with the speeds. After now signing up, i'm experiencing terrible QoS on LTE. I even keep the modem next to the windows to atleast pickup one bar signal.<br> There has since been 2 Technicians that came here and tested the Coverage. Their report stated extremely poor service (both of them)<br> I feel Telkom needs to atleast provide a booster or indoor antenna, as their Map states my location is LTE compatible, but i receive far from that service.<br> It has taken them 5 months to provide No response, and now they close the Call.<br> Case ***.<br> I have 3 contracts with Telkom mobile. My voice is so poor, that a leave it roaming on MTN. All I ask is that they sort the LTE issue out. (Voice, I can live with)<br> There are many possible ways of providing some piece of mind <br>

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Replies (1)
Telkom
Telkom's reply27 Nov 2015, 20:32
Official
Hello pbugz,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM172355.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media