Bad quality of customer service

Where do i start is the question<br> First of all when applying for a contract and to see if i qualify for one, i had to follow up every week and then the person would just say sorry the systems were done, i waited for a whole month to find out if i qualified for the contracts.<br> Secondly, taking out the contract the consultant got it wrong, I requested for two P8 lites and got 1X P8 lite and 1X P8, But i left it because i did not want to wait any longer to receive the correct phone <br> Thirdly, When upgrading my smartplan 50 to a smartplan 100 Telkom charged me a penalty fee of R2300 incorrectly and kept debiting R1200 twice in the same month from my account, so i reversed the funds and on the 30Jan'16 i made a manual deposit, but before that i went in store Century city branch to get my reference number, they gave me the incorrect reference number which was for my data sims, so my cell phone contracts was not paid according to the system, so from Jan'16 my cell has been suspended because of this 2 errors,the case was resolved, but now there is a R49 outstanding on my account and no one can tell where this amount is coming from. it is the 23rd of Feb and my cell is still suspended!!!