Bad Processes leading to Client ******ion

We had an ADSL line with Telkom which by the way was absolutely useless, the Exchange we connected to was so over saturated that an old 56k dial-up would be faster. So in light of this we decided to cancel this limited service. <br> <br> We proceeded to cancel the Telkom line on the 4th of September 2015 ***. Now i receive a bill for the Telkom line along with DSL for the 4th of October 2015 to the 4th of November 2015. I called 10210 to find out what exactly is going on and they tell me they only received the cancellation on the 7th of October 2015.<br> <br> So what exactly was Telkom doing for a whole ****** month since the cancellation?? According to the Billing personnel I now need to pay an additional months line and DSL rental because some or other process within Telkom saw fit to process a cancellation A MONTH LATER!! To top it off, the statement still reflects the address we have not stayed at in 3 years<br> <br> This is ******ion!! How can you expect Clients to pay for your process failures or rather lack thereof?!<br> <br> I would really like to speak to someone who can assist and resolve this.<br> <br> Thank you<br> <br>