Bad process in place and bad service

Telkom Clearwater has staff that has no answers to queries and if they know they are not even willing to go an extra mile for customers. They are very unprofessional. And the leadership of Mpho who firstly brought a cellphone to the consultant who was assisting me. For her to take that call right in front of the customer. Once the consultant Azwianewi was done with the call she didn't understand what was going on so her manager then told her do.

I was there for a Sim swap, was told can't get a Sim swap because the request has gone for credit checks. I have been a telkom customer for years. When I did an upgrade 10 months ago no credit checks were done. I also took an extra contract May and no credit checks either. But for a Sim swap they have to do one. I have to then wait which may take up to 72 hours. Even the manager couldn't give me a proper explanation in fact she walked away while I was still talking. I honestly don't understand why would the Manager Mpho walked away when she can see I don't understand. I feel she could have done more. Go an extra mile for a customer. But she chose to walk away and leave me hanging. Customer service is a s**** that Mpho

Right now I have no idea what is going on. But one thing for sure, my account will be debited come month end.