Bad process and unflexible service

I require a confirmation letter for the finalisation of my bond that my Telkom account is paid up to date , which it is , according to Telkom I can only obtain same between 4 to 10 working days , they are unable to provide me with an up to date statement confirming the account is up to date or a letter confirming same at any channel , client services or going to a Telkom branch.

By the time I can obtain the Letter the quote on the Bond will not be valid anymore , I understand timeframes and processes but surely there needs to be room to assist with a simple letter confirming my account is paid up to date to accommodate my need in this regards.