Bad Process

Good day, I went to a Telkom shop to apply for a new contract. First day, i was advised that i have arrears in our previous contract, an amount of R3.20, which i subsequently paid and after 48 hours i went to Telkom shop for a follow up and the debt showed R0.00 however i was unable to continue with the application since the system blocked my on a R0.00 debt. i was told to fill a form so that the system administrator can remove the R0.00 debt. At least i went to buy a phone for cash and avoided the debt for 24 months.

What a worst process?