BAD PROBLEM SOLVING

My simcard are on my partners name. On the first of january my simcard was not working anymore. I was talkin to a consultant on telkom onlinr customer care. It was advised that my simcard was damaged. I spoke to another consultant and it was said that my simcard was closed and it is a mistake from their side. They ensured mr it will be fixed in 24 hours. It was not. I then spoke to another consultant online that could not help me. My partner phoned them and he was informed that mu contract was cancelled and we have to pay a R700 cancellation fee. We never cancelled the contract. I went into the branch with a permission letter from my partner that I could handle this query on behalf of him, since he could not go in during work hours. They told me the contract was cancelled by mistake it will be 72 hours. I asked if I could not just get a prepaid simcard and keep my number where i was told its not possible. Yesterday when it reached 72 hours I spoke to an consultant online and it was said it will take 72 working hours. Then I sent telkom a message on facebook asking for assistance. It was just said that my query have been given over to management. Today we phoned once again and then all of the sudden the problem is that the contract expired and I must go open a new contract.

This is unacceptable as I never gave permission for them to cancel my contract. We were never informed that they are going to stop my contract. And from every single consultant we hear a different story.

So now I can go in tomorrow and then they will just tell me I must wait or they dont know? My number is inactive since the 1st of January so I am 5 days without mu number losing patience as I have so many work related contacts that needs to get in contact with me and telkom is not helpful at all!!