Bad poor services and lying making empty promises

I have been a client for about 10 years using waya waya landline services at home this year January Telkom called me telling me that there is a new migration taking place doing away with copper lines they promised that they will bring a cordless phone using a SIM card I have been waiting since January 2019 the phone is off at home and my mother is struggling I have called Telkom on many occasions and even went to the cresta mall Telkom store I get empty promises that someone will call me back I’m still waiting I’m very upset with Telkom it looks like they just focusing on cell phones contracts Telkom Treats their landline customers bad it’s disgraceful that I’m waiting to be assisted since January 2019 I’m very angry because my mother is now the one that can’t contact family even me I cannot call my mother when I’m at work it’s sad and disappointed ????