Bad/Poor contract customer service
<p>I have a contract phone, insured, which will not switch on, I have been told it has physical damage and is now out of warranty and charged R5397 to fix even though it is insured.</p> <p> </p> <p>Took the device to Alberton City, shop L126 ( ********** ) and gave it to the manager (Lindani Sibanda) with all the relevant details/documents including the insurance policy, after 4 weeks of waiting I was told I must pay R188, of which I paid, one week later I fetch my phone only to find that the LCD had been taken out and not replaced, nor placed back in properly.</p> <p>I refused to take the phone and they booked it in again, now 3 weeks later, I get the same message that my device is out of warranty and have been charged R5397 again, so what exactly is the insurance for?</p> <p> </p> <p>It’s been 7 weeks now without my device, my data and minutes are expiring, and who will replace those?</p> <p>I actually want nothing to do with Telkom anymore because of their bad service and poor staff management, I waited an hour to speak to the Customer Service Supervisor (Portia Lushozi) who would not listen to me after I told I want to be put through to the “Contract Helpline” and not the “Prepaid Helpline”, the number I was given by the employee (Tatenda Nyatota) from Alberton City is 081 180, and he said this is the number for complaints which was a lie!</p> <p> </p> <p>I am still waiting for my phone to be repaired after over 7 weeks of waiting.</p>
Hi Celiwe
The customer care is the worst, over the past 4 days Ive been made to hold for over an hour for each time I call, in total ive been placed on hold for more than 8 hours.
When ever I ask for the superviser I keep getting told that they are busy, then they say they have logged a call and they give me a non existant incident number: ********** 5, and I was told a superviser (Luthando Ncobo) would call me back, was told this by Tyron Scott, and I still have not received a call, I doubt these name even exist at the call centre, and this is the contract line.
I want nothing to do with telkom and I want my contract to be cancelled with immidiate effect.
May I get a number so I can speak to a actual person who will end all this bad service and lies.
Hi Celiwe
The customer care is the worst, over the past 4 days Ive been made to hold for over an hour for each time I call, in total ive been placed on hold for more than 8 hours.
When ever I ask for the superviser I keep getting told that they are busy, then they say they have logged a call and they give me a non existant incident number: ********** 5, and I was told a superviser (Luthando Ncobo) would call me back, was told this by Tyron Scott, and I still have not received a call, I doubt these name even exist at the call centre, and this is the contract line.
I want nothing to do with telkom and I want my contract to be cancelled with immidiate effect.
May I get a number so I can speak to a actual person who will end all this bad service and lies.