Bad & Poor Communication Service by a Communication company

Hello Peter,

I have an account with Telkom for mobile phone and WiFi. I had a default on my monthly payment in July, and I paid the required amount. Telkom failed to tell me about debit default penalty and failed to indicate when they will debit the penalty. In September, I defaulted again due to Telkom wanting to debit monthly payments with penalty without indicating or informing me they will be doing that. I called them and ask the consultant and that's when I found out about the debit default penalty. I asked the lady if there will be another penalty on upcoming , she then said she is not aware. On the 1st of October, I defaulted again. I've been calling Telkom for 3 days now and I haven't gotten through. They failed to tell me when they will be charging more money but managed to tell me when they will be blocking my phone from using internet and calling.

My consumer rights have been violated and I feel like I am not valuable to this network service provider.