Bad phone and service

***<br> <br> I am tired of the service I am gettimg from Telkom. <br> On my last complaint it was about the phone it was faulty, I was given another phone which was worse than the first one, at some point during calls we end up not hearing each other with the person on the other end.<br> This also happened within 7 days of receipt of the phone, I returned it and was adviced by Louise that they will look into it. Then some Sinqobile lady from Sony calls me and make me feel like its my fault the phone is not working. <br> <br> I then return to the shop meet up with Louise and explaim my dilemma about the phone cause its also taking blank videos. She tells me I must leave my phone to be booked for repairs and I will not receive a loan phone, but I refused since I have prior bad experience with my phone takimg a month to be returned to me (see prior complaint same ref)<br> <br> Now I just want to cancel my contract with Telkom or they give me another phone and it must not be a SONY. Since I opened a contract I have not received any peace I regret opening a contract with them. I dont have an issue with the network, its the people. P.S I still dnt have my contract.