Bad, Pathetic Service from Telkom

Very annoying and pathetic service received from Telkom Secunda. I reported a fault on both my landline and ADSL and the technician came to have a look. He told me the municipality in Evander was busy with maintenance as water pipe burst but my internet and phone will be connected by Monday the 17th. Till today no one has pitched to fix my phone and internet hence on the 25th they will deduct the money for service l didn't receive.