Bad or ************* telkom consultants and now I am paying for 2 contracts

I had an LTE contract with telkom. 8 months into the contract I got a call from a telkom consultant telling me about a new special that telkom was running for fibre. The fibre deal was a good one and I was getting uncapped WiFi on the deal. I told the consultant that i like the new deal but I already have an LTE contract with telkom. The consultant told me that “we can cancel the LTE contract and move you from LTE to fibre with no penalties”. I then agreed to the new lead based on what the consultant said.

At the end of the month I got billet for 2 contracts (fibre contract and LTE contract). I went to Telkom shop at Forest hill mall and they told me that to cancel the LTE contract I have to put a 30 day notice, meaning that the following month when the notice is running I will still be billed for 2 contracts. Even after the LTE contract is cancelled I will still be charged for the router device by telkom. I told them what the consultant told me and they told me that no the consultant was supposed to tell me about the notice and paying for the router device.

So I have to pay twice due to the incompetence or pure ignorance of a telkom consultant? It’s either the consultant did not know or they knew but they were just too desperate to make the sale and chose to omit such important information which would have change my mind. I did not expect this type of service from telkom, now I wish I can cancel both contracts and use a different service provider.