Bad or now service from Telkom

On the 9th of November 2017 I phone Telkom to tell them I am moving from one place to another when the sales department told me that I must go over to fibre (I have and Adsl in my old place). I then app**** for fibre. On the 25th when I move to my new place I phone Telkom and asked when they are coming to install my fibre where they told me that it will be done the next week. On Tuesday the guys from Open Serve come to my house to install the fibre, where they pick up that the box from where they have to pull the fibre is out of order, the technician take photos of the box and said he is going to report it. A week later two guys from Open Serve come to my house to install the fibre, again the box was faulty. A week later 4 guys come to my house to install the fibre, still the box was faulty, when I phone Telkom to asked them when the box will be replaced they said that the technicians from Open Serve didn't report it to the relevant department. On Friday the 15th of December they inform me that they will send out a guy to come and fix the box, he didn't pithc, today I phoned Telkom again and they said that he was suppose to be there on the 15th but it was scheduled for today. We going for 4 weeks now what now?????