Bad or No service at all

I have been reporting my landline with Telkom since January and keep on following up. Everytime the say the will get someone to phone me because they are not going to repair the copper cable. We still have to pay our account everymonth with a phone that doesnt work. When I phoned today I had to repaieat everything all over again and then I was cut off. I need them to phone me on my alternative number as on their system so tjat we can discuss if there is a way forward.