bad or no service

almost a year ago someone phone me and ask if i want to upgrade i said yes i do have that 399.99 telkom service a month capp. then i thaugt it is gonna be internet uncapp. for 569.99 or so a month but then they send me a sim card two of them i wrote a letter and send it back to cancel phoned today 18.01.2016 after 2 hours on my phone we were cut off. the lady told me i cant cancel the sim cards but i send it back how can you pay for something you dont have..... problem still not solved one year later jan senekal *** contact number *** bad service no no no