Bad online assistance from Collen Phiri

While getting online assistance from Collen, I was only referred to a telkom mobile store to sort out all my problems. Then Collen asked me if there was anything more that i wanted to know, and 9 seconds later i was cut out from the conversation. Pathetic. I stull had multiple questions. Luckily I managed to get ahold of Josephine Mosito who gave me better assistance. But still, the processes at Telkom Mobile is frustrating. An account was opened *****ulantly with my ID and i got much betterservice from the other Telco's thus far.