Bad online and telephonic service

<p>Firstly I would like to state that I have no network and/or device issues regarding Telkom mobile.</p> <p> </p> <p>Now, I'm due for an upgrade in the coming month and would really like to upgrade to the iPhone SE 16GB. The online and in-store brochures contain nothing regarding this device, although MTN and Vodacom do have this device, but because of the good data deals, excellent network coverage and free 12month Telkom-to-Telkom calls I would love to stay with Telkom. Yesterday and today I tried to use the online chat service to speak to a sales consultant and for 2 hours there was no agent online to help me which I find very unprofessional as I feel not everybody has the time to sit on the phone to query something as basic as whether or not Telkom can order this device. Secondly , I took the plunge to phone Telkom and navigated through the call flow to a selection for "Enquire about new products and deals" which I then spoke to a agent , where I explained my query after which he advised "Sorry sir I cannot assist you with this , I will have to put you through to Sales enquiry" I mean really? What is that option on the call flow suppose to do? Why not take me directly to the correct department after I key in this option. Note that this occured yesterday and today. I would like Telkom to phone me back as I will not phone again to query such a basic need. I don't want to change providers but if I do not get a response soon , I might change my mind. </p> <p> </p> <p>Regards, </p> <p> </p> <p> </p>