Bad/No service
<p>I have app**** for a telephone line in March. Since my application 1 technician came to my premises and established that a cable on Telkom's side must be connected since the apartment next door already have a land line. Technicians don't come to my premises when an appointment has been made and they don't even call to cancel the appointment. When I complain about it the people at the call centre say they will escalate the problem and a Supervisor or Senior Supervisor will phone me and then they don't phone me at all. I am begining to think that I must cancel my order because Telkom doesn't take me serious as a customer.</p>
Good day Eugene,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Eugene,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good Day Busi
What does escalation mean to Telkom? Everytime I phone to find out what is happening or to complain about the lack of service they tell me they will escalate it. It seems that the word 'escalate' means "nothing will be done to sort out the problem" to Telkom. If Telkom don't want me as a customer I will gladly cancel my order.
Eugene
Good Day Busi
What does escalation mean to Telkom? Everytime I phone to find out what is happening or to complain about the lack of service they tell me they will escalate it. It seems that the word 'escalate' means "nothing will be done to sort out the problem" to Telkom. If Telkom don't want me as a customer I will gladly cancel my order.
Eugene