Bad / NO service

I reported my Telkom ADSL Line on 16 January 2018. They tested the line and picked up that it was a cable issue, and it was apparently allocated to a technician on 24 January ONLY. To date we had NO response from Telkom, no phone call, no technician, no feedback at all. We phone daily, with no luck and in the mean time we don't have wi-fi / adsl for school projects etc. I got the number for the cabling department, today 14 February, just to learn that the number does not work or does not gets answered. I am at the point of cancelling my entire line with Telkom due to NO Service in nearly 1 MONTH!! This is totally unacceptable and you will definitely loose a lot of clients due to this. Nowadays clients are prepared to pay a higher price for a service than staying with Telkom at a cheaper rate but with NO service.