Bad news

On 10 August 2017, I app**** online for an ADSL line/modem. I received a call to go through the application process received my email and log in details and was informed it will take about 10 working days. Well that came and gone. I phoned them to enquire the status only to be informed that I need to pay R700 deposit. That we did as a matter of urgency seeing that we need the connection as we work from home. Well 2 weeks back the technician pitched. Last week I had to drive with him in order to gain access to 2 properties. He was supposed to do a connection at only the 1pole. The tenant of the specific property asked him to be there on saturday as she will be @ home seeing that she works during the week. It is now more than a month and I still dont have any connection. When you do phone it is empty promises. When you messenger them on facebook you are told that feedback is requested by the technicians. So far they just dont comply whatsoever. I really need some assistance. Then when you ask for your money back you are told that it will take a month for the file to be closed and only then can the money be paid back. How redicilous is that! Can anyone assist me