Bad networkconnectivity

I have a wifi fibre with telkom and today there was not,network connectivity the whole day. I work remotely i couldn't even do my work because of the poor network connectivity.i have been struggling the whole day. This is really disaaponting because i am paying do this service.why do we always have to struggle with connectivity when the weather changes. This is totally ******* i am dissapointed because you affecting my job i use this wifi to work.you need to fixi these issues of yours because we are paying. How is possible that there is no network the whole day no man! This is unnaceptable.