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pieter R

1 reviews | Active since Jun 2013

15 Nov 2017, 00:12

Bad mobile 4G/3G service for days now

I have been a Telkom Mobile customer now for a few years but since friday 10th november im getting sick of them i am a prepaid customer in springs eastrand i load lost of data monthly including their Nightsurfer data which comprise of 500GB after 12 at night till 7 am since friday alot of people in and around my area have phoned telkom to report signal loss it shows we have signal but we are unable to use the 4G/3G internet when we phone the customer service tells us to switch to mobile roaming and select MTN i can not however use my nightsurfer data while roaming on MTN and feel im a Telkom subscriber not MTN they refuse to sent out a technician to inspect the problem we are sick and tired of hearing lies and it takes 72hours story 96hours later still the same problem wake up and do your jobs we pay for services we dont get.

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Replies (3)
pR
pieter R's update16 Nov 2017, 21:03
Reviewer Update
Thank you i hope to hear back from them soon and hope my problem gets resolved as fast as possible my suggestion would be for them to send a technician to the nearest tower because on telkoms side it might show no problem but in our area its a huge problem.
pR
pieter R's update23 Nov 2017, 00:36
Reviewer Update
There was a technician send to my home on 22 november 2017 he ran the signal test and discovered the transmision from telkom tower is faulty he send the report to telkom technical department to be repaired please i have been sitting with this problem 2 weeks fix it.
pR
pieter R's update24 Nov 2017, 13:19
Reviewer Update
I have spoken to a technical member of your team his name is Kabelo Pheko he has tried to help me the problem is transmitting issue which can only be repaired by that department he said he has send them a bunch of emails asking them to please repair the problem but they dont give any feedback or help i dont know what to do the best mught be the try getting in contact with the highest level of managment or the Ceo because the service im receiving is the worst any person can receive im also gonna voice this experince on several social media sites with a bunch of people having the same problem and not getting helped