Bad Marketing channels

<p>I have a problem with Telkom and Cell direct marketing.They sold me a package of a modem of 2 gigs anytime only to find out after receiving the package that the other gig was night shift ,logged. a query by phone to telkom mobile there was no help I went into a telkom mobile shop on the 28th of April after receiving an email that my case has been resolved case no ***9 without any one telling me how was it solved.I went back on the 16/05/2016 to log another one #***3 I received an email again today saying it has been resolved.Please speak to me as a client and tell me how my query has been resolved,I cannot be paying for wrong info that was given by your sales consultants that do not know the products features that they are selling to clients.</p>