Bad Management and unprofessional consultants

My landline was disconnected as I was away for a long period of time. A payment has been made a while back and still I have not been able to connect. I have called Telkom 14 times and was told my landline will be connected in 1 hour it is now more than 24 hours. All these consultants do not seem to know what they are doing. I received my invoice yesterday and it reflects my payment. Now you are charging me reconnection fees when I have not even been reconnected (this is theft) charging for something you are not even delivering. I am sick and tired of being pushed from pillar to post. I want this sorted out ASAP or you can just cancel my Telkom account.