Bad management and bullying of customers

It’s saddens me to even write this review as I am still tramuatized from the lady manager at Telkom on express Clearwater branch, to say the lady is bully is even better word to describe the abuse of power like that . Her staff members let us wait for 4 hours just to get a iPhone 14 phone , we got approval instantly and than the next we had to get some sms the lady didn’t explain anything, that we had to go through a credit check or something, we asked for the manager when she came through she made a big deal and started shouting and didn’t even apologize for the inconvenience, what was worse is how she handled the whole situation in front of other customers it was sad and really felt like bullying I feel sad for those people who are under her , to see that lady taking time to even ask for help after hours of trying something and still failing shows the customer the bad work dynamic and management style she has . I hope she’s goes for training at the big telkom shop at Clearwater closer to mugg and bean to learn people skills.