Bad LTE Coverage, Faulty ADSL Line

<p>Hi Telkom, </p> <p> </p> <p>I really did not want to go the hellopeter route but it seems the only way something is going to get done. I have been having endless problems with my ADSL line at home. Every month I pay you for a 10Mbps line but you can only give me 7Mbps. I have logged numerous tickets, everytime you resolve them and say you fixed the problem. But nothing is fixed, you dont get back to me, I have to enquire with you on the status of my ticket and then I am informed it is actually closed, and resolved, without anything be doing.</p> <p> </p> <p>I have confirmed with multiple sources that there is a physical fault on the line, yet nothing is being done about it. One such open ticket is 44AWK150816 , according to your social media team it is resolved? yet nothing is resolved nor have I had any feedback or response? You also can not offer me a faster service or attemped to offer a better service in my area?</p> <p> </p> <p>In pure desperation I accuirded an integrated sim card so that I can at least make use of lte on my adsl package. As I fall within your coverage map for lte I bought a pretty expensive lte router. To my dismay, the best I could do was 3-4Mbps, my adsl is faster than that and it makes the entire excersize pointless! so I went back to the telkom store and they advised me that I need to buy one of your routers, because they are "specially programmed" for your sims..i was like..ok..it sounds like nonsense but hey, anything for a better connection. I came home and experienced the same thing...2-3Mbps.</p> <p> </p> <p>So now I am sitting with 2 LTE routers, that gives me terrible speed. Please note that I will be returning the router on Monday and expecting a full refund. Your social media team tells me I now need to purchase an LTE antenna, where is it going to stop?</p> <p> </p> <p>I want to know when I can expect a resolution to my ADSL line problem, and what else you suggest on offering me a better service? You have no plan for fiber in my area, so do we have to make due with this service till...when? What is your plan on upgrading the DSlams in the area so that people can make use of 20 or 40Mbps VDSL?</p> <p>Can someone please contact me. Please check speedtest attached, and you call this LTE?</p> <p> </p> <p>Thank you</p>