Bad line with no repairs

Since July last year I have reported 4 faults which Telkom states, were resolved. The last fault was reported ,03-12-17 20:58, and still my adsl line to my home is not fixed. Everytime I call there is no help, even when chatting online to an agent does not resolve this. Could I please have a technician come out to fix the telkom box for my residential block. Otherwise I'll have to end my service.