BAD LIES

I have reported by faulty line today exactly 2 weeks ago *** and nobody to date has even contacted me regarding my faulty line I have since phoned 3 times with consultants telling me a different story every time. according the the 2nd agent the technician would have came to my house today at 13:55 I waited and waited nobody came or even phoned I phoned again and this time they told me that they are still working on the faulty line and cannot give me an exact time frame so I could be waiting another month who is to say how can they call this service according to the last consultant they have prioritise my call under reference ********** which means nothing because in 2 weeks they could not once phone you to arrange or sms event to say that they are still busy working on it this is the worst service I have ever received and the bull that they are selling you are all lies.