Bad level of service

After sitting in the queue for more than 4 hours to apply for a new data contract in mid November, the first payment was not debited from my account at the end of December. When I called yesterday to query, I was shocked at the amount owing, as the contract was for R99/month, and I was told I owe R488!<br> <br> When I inquired as to how this amount was reached, I was told it was due to itemised billing that I had supposedly requested. This is a data only contract, why would I have requested itemised billing? Although even if that cost of R17/month is factored in, it still would not amount to the outstanding balance stated. I went on to find that my bank details and address were incorrectly captured, therefore, I had not received a statement and my bank account had not been debited.<br> <br> I have been told to go back to Eastgate to rectify this! Considering my last experience of queuing for 4 hours, I refuse to do this and I am dissatisfied at the level of service I have received, firstly for capturing my details incorrectly and secondly for not being able to assist me over the phone.