Bad internet speed and no response
I had Telkom LTE installed last year September. <br> Before signing up, Telkom sent someone to my place to run a tes.<br> It was very promising, download at 40Mb and upload at 20Mb.<br> After about a week , the speed started to drop , and finally went down to 2Mb download and 0.1Mb upload.<br> It took Telkom some time to send someone to check the problem and then waited more time for them to install the booster.<br> After the booster installed, the speed went up to 14Mb download and 4Mb upload.<br> But after about a week, the problem started again, and this time the download speed is only spiking between 16mb - 6mb
Helpful (0)
Replies (1)0
Replies (1)Telkom's replyOfficial
13 Jul 2015, 13:49Hello dark198101,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM125112
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM125112
Regards
Narriman Lalla
Telkom Social Media Team
Telkom's reply13 Jul 2015, 13:49
Official
Hello dark198101,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM125112
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM125112
Regards
Narriman Lalla
Telkom Social Media Team
