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mG
milan G

1 reviews | Active since Aug 2017

10 Dec 2017, 19:39

Bad Internet Service

Its been an ongoing 2 week battle with my internet. I have a 4Mbps line and its been reset twice and it still only pings at between 0.12 and 2.1Mbps. The line keeps on dropping and it has never been up long enough to log a fault on Telkoms website. About 2 months back i had the same problem an 2 technicians came out, all they did was look around and reset my line, after they left the line still kept on dropping and when I called them to say I still have a problem they told me to wait 24 hours and call back. After 24 hours I called they back and was told to relog the fault.

0
Replies (5)
Telkom
Telkom's reply24 Dec 2017, 15:51
Official

Hi Milan,

Thank you for making contact with us. We are truly sorry for the delayed response.

Please advise if you still need assistance. If you do, what is the affected telephone number?
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom
Telkom's reply24 Dec 2017, 15:51
Official

Hi Milan,

Thank you for making contact with us. We are truly sorry for the delayed response.

Please advise if you still need assistance. If you do, what is the affected telephone number?
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom
Telkom's reply29 Dec 2017, 10:28
Official

Good Morning

Please advise if the problem still exists? if so please private message your affected number so our team can expedite the matter.

Regards

Jawaad

HelloPeter Team

Best regards,

Telkom
Telkom's reply02 Jan 2018, 08:47
Official

Good Day,

please can you send us a private reply with the affected number and we will gladly assist thank you.

Yazied

Telkom Social Media

Best regards,

mG
milan G's update05 Jan 2018, 17:15
Reviewer Update
Good Day *** The line is still only pinging at 2Mbps and its suppose to be a 4Mbps. Can you let me know if i am the only person in the are with this problem or do my neighbors also have a similar problem. Regards Milan