Bad Internet plus my cancellation of ADSL and Telephone line being ignored

<p>I had installed an ADSL and telephone line in May 2016. The internet barely worked and I had submitted numerous complaints to the support team by calling on 10210 - which I did almost three times a week. In the end I got fed up and requested cancellation on 20th January 2017 at the Musgrave branch in Durban. I was told that they shall forward this to the cancellation/billing team and get this done. I have been checking on this for the past two months and it has still not been cancelled. The team on 10210 keep saying that they cannot see this on their system despite having emailed the cancellation form to them several times. Thereafter they got me to speak to Jody Harris who is supposedly the supervisor and he promised that he would get this done immediately. However, I have not heard back from him and he is ignoring my emails and also not calling me back even though I left a request for him to call me back on the support line 10210.</p>