jK
jacques K
1 reviews | Active since May 2017
06 May 2017, 22:32
Bad internet line
<p>Almost everynight internet is so slow and laggy that i cant even stream youtube with a 10meg adsl line, i have phoned their customer care several times, but feels like im talking to a robot....same stuff over and over and nothing gets done..."sir please switch your router off, i will reset your ports and then you switch back on" when its back on again...its the same....i keep on being told its congestion in the evenings.....FOR GOD SAKE!!!!! i dont pay for congestion! i pay for internet to be used at night after work, but cant use it.....GET YOUR ACT TOGETHER TELKOM, upgrade your bandwith!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Worst isp!</p>
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
08 May 2017, 11:02Hello Wimpi3
Please note we were not able to reach you on the contact number provided.
A voicemail with a progress update has been left.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply08 May 2017, 11:02
Official
Hello Wimpi3
Please note we were not able to reach you on the contact number provided.
A voicemail with a progress update has been left.
Regards
Noleen
Telkom Social Media Team.
Best regards,
jK
jacques K's updateReviewer Update
08 May 2017, 19:45I was at work and could unfortunatly not pick up my phone. I will be home tommorrow at 4pm if you would like to call me again and discuss plans regarding the continous of this bad line every night from about 7pm till 10h30pm.
Rgrds
Wimpi3
jK
jacques K's update08 May 2017, 19:45
Reviewer Update
I was at work and could unfortunatly not pick up my phone. I will be home tommorrow at 4pm if you would like to call me again and discuss plans regarding the continous of this bad line every night from about 7pm till 10h30pm.
Rgrds
Wimpi3
Telkom's replyOfficial
09 May 2017, 07:46Hello Wimpi3
The fault has been assigned to a technician.
A copy of your post has been escalated to the technicians manager for urgent assistance.
We have also included the times you can be contacted.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply09 May 2017, 07:46
Official
Hello Wimpi3
The fault has been assigned to a technician.
A copy of your post has been escalated to the technicians manager for urgent assistance.
We have also included the times you can be contacted.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
10 May 2017, 10:45Hello Wimpi3
Please be advised that we have sent you a email and await your response to assist further.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply10 May 2017, 10:45
Official
Hello Wimpi3
Please be advised that we have sent you a email and await your response to assist further.
Regards
Noleen
Telkom Social Media Team
Best regards,